Privacy Policy

Last updated: 12 May 2026

The Cairns Boyz respects your privacy and is committed to protecting the personal information you provide to us.

This Privacy Policy explains how we collect, use, store and disclose personal information when you visit our website, contact us, request a quote, engage our services or interact with us online.

In this Privacy Policy, “we”, “us” and “our” refers to The Cairns Boyz.

1. Personal information we collect

We may collect personal information from you when you contact us, request a quote, make an enquiry or use our website.

This may include:

your name
email address
phone number
property address or job location, if provided
details about the service you are enquiring about
information included in your message or enquiry
photos, plans or project details you choose to provide
records of communication between you and us
website usage information, such as pages visited, browser type, device information and general location data

We only collect personal information that is reasonably necessary for our business activities.

2. How we collect personal information

We may collect personal information when you:

submit a quote or contact form on our website
call, email or message us
communicate with us through social media
request a site inspection or quote
engage us to provide demolition, site preparation, concrete work, internal strip-outs or related services
provide information to us in person, over the phone or online

We may also collect limited technical information through cookies, analytics tools or similar technologies when you visit our website.

3. Why we collect and use your information

We collect and use personal information to:

respond to your enquiry
provide quotes and service information
arrange inspections, bookings and appointments
assess project requirements, risks and site access
deliver our services
communicate with you about your job or enquiry
manage invoices, accounts and business records
improve our website, services and customer experience
send occasional updates or marketing communications, where permitted
comply with legal, insurance, workplace health and safety or regulatory obligations

4. Website forms

When you submit a form on our website, we collect the information you enter so we can respond to your request. This may include your name, email address, phone number, selected service and any details included in your message.

Please do not include sensitive information in website forms unless it is relevant to your enquiry.

5. Cookies and website analytics

Our website may use cookies and similar technologies to help the website function properly, understand visitor behaviour and improve performance.

Cookies are small files stored on your device. You can disable cookies through your browser settings, although some parts of the website may not work as intended.

If we use tools such as Google Analytics, Meta Pixel or similar platforms, these tools may collect information about how visitors use our website. This information is generally used in an aggregated way and does not directly identify you.

6. Social media

Our website may link to social media platforms such as Facebook. If you interact with us through social media, the platform may collect and handle your personal information in accordance with its own privacy policy.

We are not responsible for the privacy practices of third-party platforms.

7. Disclosure of personal information

We may disclose your personal information where reasonably necessary to operate our business and provide our services.

This may include disclosure to:

employees, contractors or subcontractors
suppliers or service providers
website hosting, IT, email and software providers
accountants, insurers, legal advisers or business advisers
payment, invoicing or administration providers
government, regulatory or law enforcement bodies, where required by law

We do not sell your personal information.

8. Overseas disclosure

Some of our website, email, hosting, analytics or software providers may store or process information outside Australia.

Where this occurs, we take reasonable steps to ensure your information is handled securely and in accordance with applicable privacy obligations.

9. Direct marketing

We may use your contact details to send you information about our services, updates or promotions where you have consented or where we are otherwise permitted by law.

You can opt out of marketing communications at any time by contacting us or using the unsubscribe option where available.

10. Security of your information

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

This may include using secure systems, password protection, access controls and trusted service providers.

However, no method of online transmission or electronic storage is completely secure. We cannot guarantee absolute security of information transmitted online.

11. How long we keep your information

We keep personal information for as long as it is needed for the purpose it was collected, including to provide services, manage business records, resolve disputes, comply with legal obligations and maintain appropriate insurance and accounting records.

When information is no longer required, we will take reasonable steps to securely destroy or de-identify it.

12. Accessing or correcting your information

You may request access to the personal information we hold about you. You may also ask us to correct information if it is inaccurate, out of date, incomplete, irrelevant or misleading.

To make a request, please contact us using the details below.

We may need to verify your identity before providing access or making corrections.

13. Privacy complaints

If you have a concern about how we have handled your personal information, please contact us first so we can review and respond to your complaint.

We will aim to respond within a reasonable timeframe.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner.

14. Third-party websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices, security or content of those websites. You should review their privacy policies before providing personal information.

15. Updates to this Privacy Policy

We may update this Privacy Policy from time to time. The latest version will be published on our website with the updated date shown at the top of the page.

16. Contact us

For questions about this Privacy Policy, to access or correct your personal information, or to make a privacy complaint, please contact us:

The Cairns Boyz
Email: thecairnsboyz@bigpond.com
Phone: 0411 097 421
Location: Cairns to the Cape, including Thursday Island